Foundation of trust: 999com believes your privacy is a fundamental right. This policy is a testament to our commitment — your data will always remain in your control.

1. Introduction

This Privacy Policy applies to 999com (https://999com.vu) and all its services. We are an international online gaming platform operating under a license issued by Curacao eGaming.

When you create an account on 999com, browse our website, or use any of our services, we collect certain information. This policy clearly outlines what data is collected, how it is stored, and under what circumstances it may be shared with third parties.

This policy has been developed in compliance with the GDPR (General Data Protection Regulation) and international data protection standards.

2. What Information We Collect

999com collects two types of information: what you provide directly, and data generated automatically while you use the platform.

Information You Provide

Data type When It Is Collected Why It's Needed
Full name At the time of registration Identity verification & payment
Date of birth At the time of registration Age verification (18+)
Email Address At the time of registration Contact & security
Phone number On registration/verification Two-factor verification
Address For KYC Verification Legal Obligation
Copy of ID document For KYC Verification Fraud prevention
Payment information On deposits/withdrawals Transaction processing

Automatically Collected Information

  • IP address and device information.
  • Browser type and version.
  • Time spent on the platform and pages visited.
  • Game history and betting patterns.
  • Login time and device location (for fraud prevention purposes only).

3. How Your Information Is Used

999com uses your information only for specific, defined purposes. We never use your data for anything unnecessary.

  • Account Management: Maintaining membership, processing transactions, and ensuring payouts.
  • Identity verification: Completing the KYC process and preventing fraud.
  • Security assurance: Detecting and preventing unusual activity.
  • Service improvement: Analyzing platform performance and improving the gaming experience.
  • Legal Obligation: Meeting regulatory authority requirements.
  • Support Services: To help resolve your issues quickly.
  • Promotional communications: Offers and updates sent only with your consent.

Important: 999com never sells your information to advertisers or data brokers. This is our unwavering policy.

4. Data Retention & Security Measures

999com applies the highest security standards to protect your data. Our servers are housed in internationally certified data centers with 24/7 monitoring.

Technical safeguards

  • All data is stored with AES-256 encryption.
  • All website connections are secured using the TLS 1.3 protocol.
  • Passwords are stored using bcrypt hashing — no staff member can read them directly.
  • Regular security audits and penetration testing are conducted.
  • An automated system is in place to detect suspicious activity.

How Long We Keep Your Data

Data for active accounts is retained for as long as the account remains active. Even after an account is closed, certain information may be kept for up to 5 years due to legal obligations. Financial transaction records are retained for a specified period in accordance with government regulations.

If you request deletion of your data, 999com will process it within 30 days, though data subject to legal obligations may take slightly longer to remove.

5. When Information Is Shared

999com shares your information with third parties only in the following limited circumstances:

  • Payment processor: Authorized payment gateways for processing deposits and withdrawals — only the transaction data required.
  • KYC Provider: Trusted third-party service providers for identity verification.
  • Game software provider: Only the account information necessary to operate the game.
  • Law Enforcement: When required by court order or government directive.
  • Regulatory authority: Upon request from Curacao eGaming and other licensing authorities.

Outside of the above, 999com never shares your information with anyone — no advertising agencies, data analytics companies, or third-party marketers.

6. Cookies & Tracking Technologies

999com uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

Cookie Types

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Performance cookies: To monitor website loading speed and detect errors.
  • Functionality cookies: To remember your preferences and language settings.
  • Analytics cookies: To understand user patterns and improve the platform.

Cookies can be managed or deleted through your browser settings. However, disabling essential cookies may prevent 999com from functioning properly.

7. Your Data Rights

999com follows GDPR guidelines, meaning you have full control over your own data.

Right to access

You may request to view the data we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to erasure

You may request account closure and deletion of your data.

Right to data portability

You can download your data in a standard format.

Right to restrict processing

You may request that the use of your data be restricted to specific purposes.

Right to Object

You may object to marketing communications or certain uses of your data.

To exercise any of the rights listed above, contact 999com Support. We will respond within 30 days.

8. KYC (Know Your Customer) Verification

999com conducts KYC procedures to comply with international legal obligations and anti-money laundering requirements. This is mandatory for every licensed gaming platform.

Why KYC Is Required

  • Before your first large withdrawal.
  • When total deposits on the account exceed a specified amount.
  • When suspicious activity is detected on the account.
  • Under specific instructions from the regulatory authority.

All documents submitted for KYC are stored with the highest level of security. Once verification is complete, unnecessary document copies are deleted. Information shared with our third-party KYC provider is used solely for verification purposes.

9. Marketing Communications

999com sends promotional emails or messages only with your explicit consent. You can choose to opt in or out during registration.

You can opt out of marketing communications at any time:

  • By clicking the 'Unsubscribe' link at the bottom of any email.
  • By updating your notification preferences in account settings.
  • By submitting a request to the support team.

Even if you opt out of marketing, important account-related messages (payment confirmations, security alerts) will continue to be sent.

10. Protection of Minors' Data

18+ Policy: 999com strictly does not collect data from or provide services to anyone under the age of 18.

If 999com becomes aware that a minor's data has been collected inadvertently, it will immediately delete that data and close the account. Parents or guardians may contact 999com directly to request the removal of their child's information.

11. Changes to the Privacy Policy

999com may update this Privacy Policy as needed. Members will be notified by email in advance of any significant changes, and a notice will be posted on the platform.

The date any changes take effect is noted at the top of the page. Continued use of 999com after changes have been made will be taken as acceptance of the updated policy.

12. Contact

For any questions, requests, or complaints regarding the Privacy Policy, please contact 999com's dedicated Privacy Team.

Live chat
24/7 Live Support
Response Time
Typically within 24–48 hours

999com's Commitment to Data Protection

Your privacy is our priority — not just in words, but in practice

Military-Grade Encryption

We use AES-256 encryption — the same technology trusted by banks and government agencies. Hacking your data is virtually impossible.

Data is never sold

999com never sells your name, email, or any personal information to advertisers or data brokers. This is our unwavering policy.

Your Control

View, correct, delete, or download your data — all rights are in your hands. Submit a request at any time and 999com will respond within 30 days.

GDPR Compliant

999com operates in accordance with GDPR, Europe's strictest data protection regulation. Users from Bangladesh are covered by these same protections.

Minimal Data Collection

999com collects only the information required to provide our services. We do not ask for unnecessary data — and what we don't collect cannot be leaked.

Regular security audits

Independent cybersecurity experts regularly audit 999com's systems. Any vulnerabilities identified are addressed immediately.

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Your data is safe — play with confidence

Your privacy is protected at 999com. Open an account on our trusted, licensed platform and enjoy 500+ games.

18+ · GDPR Compliant · Curacao Licensed

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